Return & Refund Policy

Last updated: June 5, 2025

1. Return Eligibility

You may request a return for your ArthroMD+ UK order within 30 days of receiving it. Items must be in their original condition — unused, unopened, and in the original packaging. For full return conditions, please review our Terms of Service.

2. Non-Returnable Products

For health and safety reasons, certain items are not eligible for return:

• Opened or partially used ArthroMD+ cream
• Digital guides or downloadable content
• Gift vouchers or promotional items
• Personal care goods that have been opened
• Products marked as final sale

3. Submitting a Return Request

To start a return, contact our support team or email us at [email protected]. Include your order number, reason for return, and photos if applicable. Our team will respond with instructions.

4. Refund Processing

After your return is received and inspected, we’ll notify you via email about the approval or rejection. If approved, your refund will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable
• Return postage is the customer’s responsibility unless the product was faulty or incorrect

5. Defective or Incorrect Items

If you receive a damaged or wrong item, let us know within 7 days of delivery. We’ll replace the product or offer a refund, and cover all associated shipping costs. For delivery info, visit our Shipping Policy.

6. Exchanges

We only offer exchanges for defective items. To arrange an exchange, reach out with your original order details.

7. Refund Not Received?

If you haven’t received a refund after confirmation, please check with your bank or card provider first. Still no update? Contact our team for help.

8. Contact Information

Questions about ArthroMD+ UK’s return and refund process?

Email: [email protected]

Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom